Packaging Glamour / Refunds & Returns

Refunds & Returns Returns Are Easy! You know you are in safe hands with Packaging Glamour. Our products have a 24-hour money-back guarantee.

Returns Need Not Be StressfulIf you change your mind and your item is unused, undamaged and in its original condition and packaging.
with all accessories and manuals, visit our Sales Office or Any Showroom, and after testing it we can either exchange it or give you a full refund when you return it within 24 hours.

WarrantyPackaging Glamour represents and warrants to the original purchaser (“Purchaser”) that all electronic and electrical products (“Products”) are free from material defects, including improper or inferior workmanship, materials, and design, during the designated warranty period, and subject to the following terms and conditions, when used normally and in accordance with all operating instructions:

1. Warranty Period: Coverage under this warranty is limited to a period of 30 days from the date of purchase from Packaging Glamour
2. This limited warranty only applies to products and/or brands sold by Packaging Glamour
3. The Warranty extends only to Purchasers who purchased the Product in Ghana and is not assignable or transferable to any subsequent purchaser/customer.
4. During the limited warranty period, Packaging Glamour will repair, refund or replace at Packaging Glamour’s sole discretion, any parts of the Product that are manufacturing defects or malfunctioning during normal usage.
5. Packaging Glamour reserves the right to use new or refurbished replacement parts in repair of the Product. This warranty excludes any physical damage i.e. cracked screens, damaged charging parts or print heads.
1. This limited warranty covers only the costs of parts and labour. Other related costs such as shipping and delivery costs must be borne by the purchaser.
2. Proof of Purchase must be provided to validate the warranty with original purchase dated bill of sale or dated itemized receipt.
3. This warranty does not cover damage resulting from:

a) Abuse, accident, misuse, improper storage, exposure to liquid, moisture, or dampness;
b) External causes such as from collision, fire, flood, sand, dirt, windstorm, lightning, or earthquake;
c) Exposure to extreme weather conditions, Acts of God, theft, blown fuse, or improper use of any electrical source;
d) Computer or internet viruses, bugs, worms, Trojan Horses,etc…;
e) Normal wear and tear of the equipment;
f) Usage of equipment other than its normal and customary manner;
g) Improper testing, operation, maintenance, installation, or any alteration or modification of Product;
h) Consumable parts or accessories, such as batteries, unless damage has occurred due to a defect to the product due to materials and workmanship;
i) Service performed by anyone who is not a Packaging Glamour approved technician, or the products official brand representative.
j) Other acts which are not the fault of Packaging Glamour, including damage caused by shipping;
k) Cosmetic damages, including but not limited to dents or scratches in decorative, structural, or non-operative parts resulting from normal customer use;
l) Spillage of food or liquid, corrosion, rust or incorrect voltage;
m) Damage due to voltage fluctuations or from any form of irregular power supply, including spikes, surges or blow outs.
1. This warranty will also be null and void in any of the following events:
a) The serial number or warranty seal on the equipment has been altered, defaced or removed;
b) Any term contained in this warranty has been altered or modified in any way without prior written consent of Packaging Glamour;
c) Packaging Glamour has not been notified by Purchaser of the alleged defect or malfunction of the Product during the applicable warranty period.
1. If Product is returned to Packaging Glamour after the expiration of the warranty period, Packaging Glamour’s normal service policies shall apply and Purchaser will be charged accordingly.
a) Packaging Glamour assumes no obligation or liability beyond that which is expressly provided for in this limited warranty.

b) All warranty information, pricing, product features and specifications are subject to change.
1. This limited warranty provides Purchaser’s sole and exclusive remedy to be provided by Packaging Glamour. The agents, employees, distributors, and dealers who Packaging Glamour works with are not authorized to make modifications to this limited warranty, or make additional warranties binding on Packaging Glamour.

2. The following items does not qualify for returns:
I) Print Heads
ii) Pouches
iii) Food Boxes
iv) Food Bowls
v) Tea Bags
vi) PET Bottles
vii) Wet Napkins & Wipes
Viii) Barcodes

Limit Of Liability1. Packaging Glamour’s limit of liability under this limited warranty shall be the actual cash value of the product at the time purchaser returns the product for repair, as determined by the price paid by the purchaser for the product less a reasonable amount of usage.
2. Packaging Glamour shall not be liable for any other losses or damages such as special, incidental, consequential, or punitive damages (including but not limited to loss of anticipated benefits or profits, loss of savings or revenue, loss of data, loss of use of the product or any associated equipment, cost of capital, cost of any substitute equipment or facilities, downtime, any costs of recovering, reprogramming, or reproducing any program or data, any failure to maintain the confidentiality of data stored on the product, the claims of any third parties, including subsequent purchasers, and injury to property, resulting from the purchase or use of the product or arising from breach of this warranty, breach of contract, negligence, strict liability, or any other legal or equitable theory, even if Packaging Glamour knew of the likelihood of such damages). Packaging Glamour shall not be liable for delay in rendering service under the limited warranty, or loss of use during the period that the product is being repaired.

DISCLAIMER OF WARRANTYPackaging Glamour’s liability under either the implied warranty of merchantability or fitness for a particular purpose shall be limited to the duration of the foregoing limited written warranty. Otherwise, the foregoing limited warranty is purchaser’s sole and exclusive remedy and is in lieu of all other warranties, express or implied.

Legal Disclaimer While we work to ensure that product information is correct, on occasion manufacturers may alter their products. Actual product packaging and materials may contain more and/or different information than that shown on our website. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer.

Installation & After Sales ServiceAdvice on installation and after sales service can be obtained by contacting our After Sales Service Centre at
[email protected] or contacting +233 020 402 2080

Applicable Law & JurisdictionThese Terms and Conditions are to be interpreted and governed by the laws in force in The Republic of Ghana. Each party hereby agrees to submit to the jurisdiction of the Ghanaian courts and to waive any objections based upon venue

Customer Service Desk Mon – Fri: 8am to 6pm
Sat: 9am – 1 pm
Whatsapp: 0204022080
Contact Number: +233 20 402 2080
Email: [email protected]
Closed on Sundays and Public Holidays.

Packaging Glamour © 2023

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